East Anglian Air Ambulance receives glowing report from Care Quality Commission

East Anglian Air Ambulance (EAAA) has recently received a glowing report from the Care Quality Commission (CQC). The CQC inspection took place at the charity’s Norwich base on 5 February and the report has now officially been published. With four areas highlighted as outstanding and no areas of improvement, the charity has expressed its utter delight at the findings.

EAAA is a charity providing a life-saving helicopter emergency medical service for the people of East Anglia. Each of their crews consists of two pilots with one doctor and a critical care paramedic. The crew takes advanced critical care directly to patients who have suffered life-threatening or life-changing accidents or medical emergencies.

The CQC is an independent regulator, and registers health and adult social care service providers in England, inspecting whether or not standards are being met. As an independent ambulance service EAAA is regulated by the CQC, which highlights good practice and issues that need improvement, but for this sector does not issue an  official rating.

The CQC considers five key areas to rate the patient experience and the care they received. It assesses the charity based on the following questions; are they safe, effective, caring, responsive to people’s needs and well-led? A full report has been published on the CQC website detailing how these questions are being met (answered) by the charity. The CQC highlighted four areas of outstanding practice at EAAA’s Norwich base:

  • The service routinely uses patient data to improve patient outcomes
  • The use of ultrasound scanning and arterial monitoring/blood gases have become routine in trauma and cardiac arrest care in EAAA, unlike in other pre-hospital services
  • In February 2018 EAAA was ranked 43rd in the Sunday Times Top 100 Best Not-For-Profit Organisations to work for
  • The service was shortlisted for the Association of Air Ambulance Awards in the categories of Volunteer of the Year, Young Person of the Year, Innovation of the Year, Paramedic of the Year and Air Ops Support Staff Member of the Year

Matthew Jones, Director of Operations at EAAA, said; “A lot of hard work and dedication from the entire charity staff goes in to making EAAA operate the way it does, so to receive this very positive report is an absolute credit to everyone here. The  aim of EAAA is to provide the best possible outcomes for our patients. To know that the service we are providing has been thoroughly inspected and proven to be operating at a high standard is fantastic, and we are looking forward to the next report from the inspection of our Cambridge base which will be released shortly.”

Patrick Peal, Chief Executive at EAAA, also commented; “Providing the very best care for our patients is the absolute driving force behind everything we do at EAAA. We have always believed we are doing the best for them, but to receive such brilliant feedback is incredibly reaffirming. I am immensely proud of everything the team at EAAA has achieved, and would also take this opportunity to thank our supporters, who are the ones that make everything we do possible”.

To read the full report please visit the CQC website www.cqc.org.uk. For more information on the work of East Anglian Air Ambulance, visit www.eaaa.org.uk or call 03450 669 999.  You can also follow us on Twitter at @EastAngliAirAmb or ‘like’ our Facebook page – East Anglian Air Ambulance Charity.